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When you mail to an opt-in list,
the email message that you send can have
a significant effect on the click through rates achieved. Our network
sees a huge variation in click through rates - anything from 2% to 76%!
Not all of this variation is due to the message of course - some of
it is due to the product/service/web site on offer - but a good proportion
IS certainly down to the message.
So how do you make the best use of a simple
text email message to gain the maximum response?
First the basics:
What are you trying to achieve?
Before you write a word, carefully consider
what you want the email to achieve. Normally the aim is to bring visitors
to a web site. Sometimes there are secondary requirements. Sometimes
you want to achieve a sale or sign up as a direct result of the email.
Whatever the aim, you should always keep
it in mind at all times when writing your text. Keep focused.
Check Spelling and grammar
Poor spelling and poor grammar are an
instant turn off. Compose your message in a word processor (using plain
text of course) - and use the spell check on the word processor to check
the text - then simply cut and paste into your order.
Line Length
Some email software does not provide a
line wrapping facility - so if you do not include carriage returns in
the text - the recipient simply sees a long line of text.
Keep the line length to 80 characters
or less and use a 'hard' carriage return (press the return key) at the
end of each line rather than allowing the software to wrap the line.
Caps
DO NOT USE ALL CAPS - IT LOOKS LIKE YOU'RE
SHOUTING AND IS HARD TO READ.
The sentence above should illustrate the
point. OCCASIONAL use of caps to emphasize a word - or possibly a header
- is ok. Put the whole message in caps, and you come across as a net
newbie - not good for sales.
Paragraphs
Keep paragraphs short. Long paragraphs
of plain text are hard to read and look boring. Short paragraphs get
read!
Message length
In general, aim to keep your message as
short as possible - while getting the necessary message across. EconomicalTraffic
imposes no maximum on the number of lines that you can include in an
email, the maximum is imposed by the readers interest threshold.
There are at least three sets of circumstance
where a longer message can be used:
- An 'email only' ad, where there is
no web site to visit. Here the whole sales pitch has to be contained
within the email. This naturally makes for a longer message - but
even in these circumstances, unless you write like Steven King, you
are still best to keep the message as short as you can. Don't waste
your prospects time with your 'eloquence'.
- If you do not have the time to make
changes to a site, or perhaps you do not have editorial control of
the pages you are advertising, there is a case for using more text
in the email.
In this instance you will use the email as a guide to the site, drawing
the readers attention to the parts of the site and the offer that
you want to emphasize.
Once your prospect is talking to you, you
can say a bit more!
Message content
"Aye there's the rub" as Shakespeare
said. What should the content of your email be? Well, first lets look
at some general rules:
- Sell the benefit of visiting your site.
What will they find out? What can they gain by visiting?
- Picture your customer - who are they?
how old? where do they live? Then write to that one person!
- Gain your visitors trust - Your claims
should be believable. Write factually, and tell the truth. Make sure
your site looks professional.
- Don't tell the whole story in the first
line! If your headline tells them the core of what's on offer - will
anyone bother to read the detail that makes the offer exciting? Write
an enticing first line not a summary.
- Your first sentence should be short.
Don't tax your reader early on.
- Focus your email. Don't ramble.
The next thing to decide is the general style
of the email. This very much depends on the aim, but also on the product/service
that you are promoting. One of the more successful email ads that I have
seen used curiosity as a pull. It read thus:
Subject: What is MLife?
What is MLife?
Find out at http://www.mlife.com/
I hope you enjoy your visit.
...and was signed off with the CEO's name.
This ad pulled over 35% visits. Can you resist visiting to find out
what it is? By the way, ending the email with the name of the person
sending it, and some form of contact method (email or telephone) always
helps to build trust - which boosts response.
So curiosity is a good pull, but only
useable in certain circumstances. What other emotions can be used to
increase response?
- Fear - Fear of missing out on something
(that's why special offers with time limits work better), or actual
fear ("Is your house safe?", "What if you can't support
your family?"). Fear always tends to pull well - if it's a believable
threat!
- Greed - Offering something for nothing,
special offers, bargains, low prices - all rely on greed for success.
In some ways this is a harder emotion to work on - as the 'triggers'
can vary greatly between people. Sometimes even 'free' is not cheap
enough!
- Involvement - take people into your
confidence. Involve them in your sales effort - "We think this
product is right for you - please take a look and tell us what you
think".
- Truth - be totally up front about WHY
your product is low cost - "We bought too much stock - now Christmas
is over we can't sell it - we are offering this once in a lifetime
price to save our cash flow". Opening your heart to your customer
can forge very good relationships through building on trust. DON'T
ABUSE THIS. If you use this line once - and then use it again later,
and it is seen by some of your original customers.....the end.
You can think of other variations on this
- but the key is to adopt a theme that supports your aim - and then use
that theme throughout your email ad.
The final point on content has already
been touched on. Add a personal touch to the email. Give a name that
the reader can use. Openly give contact information. Sometimes writing
the whole email from a personal perspective can work extremely well.
Conclusion
In summary - Keep it as short as possible,
No spelling mistakes, write to a theme and write to the person you visualize
as your target. Do all of the above, and you will see your response
rates increase.
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